Support for Discord communities
NexDesk gives Roblox groups, game communities, and creator servers a proper ticket system — wiki, applications, Discord hooks, and branding included.
Free tier
Unlimited tickets, one workspace, Discord login
Discord-first
Role sync, bot alerts, linked accounts
Max plan
Custom bot, API, encrypted tickets
What you get
Not another generic SaaS helpdesk — tickets, staff tools, and integrations wired for community moderation and player support.
Tickets that stay organised
Customers open a ticket once. Staff reply from the panel or Discord — everything lands in one thread.
Discord role sync
Map your server roles to staff access. People get the right permissions when they log in.
Sensible permissions
Owners, admins, agents, customers — plus custom roles if you need finer control.
Your branding
Logo, colours, and portal layout on Pro and Max. Looks like your server, not a generic helpdesk.
Discord notifications
Ping channels when tickets arrive or statuses change. Optional custom bot on Max.
Analytics
See ticket volume, categories, and who's carrying the queue — without exporting spreadsheets.
API (Max)
Pull tickets into your site or game with API keys and documented endpoints.
Preset packs
Start with ticket types and application forms that match community, dev, or general support servers.
Status page
Public uptime page for the platform — handy if you want transparency during outages.
Pricing
Most servers run fine on Free or Pro. Max is for multi-workspace owners, API access, and bring-your-own Discord bots.
Free
$0
Pro
£5/mo
Max
£10/mo